Last Updated: January 15, 2026
These Terms of Service ("Terms") constitute a legally binding agreement between your business entity ("Client", "you", or "your") and Maple Slice Logistics & Supply Ltd. ("Maple Slice", "we", "us", or "our"), a corporation incorporated under the laws of the Province of Ontario, Canada, with its principal office at 45 Sheppard Avenue East, Suite 900, Toronto, ON M2N 5W9 (BN: 734829105RC0001).
By accessing our website, using our fleet management platform (the "Platform"), or purchasing our packaging products, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services. These Terms are intended for business-to-business (B2B) use only. Our services are not intended for individual consumers.
Subject to these Terms and the applicable Service Agreement, Maple Slice grants the Client a non-exclusive, non-transferable, limited right to access and use the Platform during the Subscription Term for the Client's internal business purposes. The Platform is provided as a software-as-a-service (SaaS) solution and is hosted on infrastructure managed by Maple Slice.
Maple Slice supplies custom-printed pizza boxes, insulated delivery bags, and branded accessories as described in individual purchase orders. All packaging orders are subject to the specifications, quantities, and pricing set out in the applicable purchase order or Service Agreement.
Maple Slice reserves the right to modify, enhance, or discontinue features of the Platform, provided that such modifications do not materially reduce the core functionality of the Platform during an active Subscription Term. We will provide reasonable notice of any material changes.
The Client agrees to:
The Client shall pay the subscription fees specified in the Service Agreement. Fees are billed monthly or annually, as specified. All fees are in Canadian dollars (CAD) unless otherwise stated.
| Plan | Monthly Fee | Includes |
|---|---|---|
| Starter | $199 CAD | Up to 5 drivers, 1 location, basic features |
| Professional | $499 CAD | Up to 20 drivers, 3 locations, advanced features |
| Enterprise | Custom | Unlimited drivers/locations, custom integrations, SLA |
Packaging orders are invoiced upon order confirmation. Standard payment terms are net 30 days from invoice date for established clients. New clients may be required to pay in advance for their first order.
All fees are exclusive of applicable taxes. The Client is responsible for all applicable federal and provincial taxes, including HST (Harmonized Sales Tax), in connection with the Services. Maple Slice will charge applicable taxes on invoices.
Overdue invoices shall bear interest at a rate of 1.5% per month (18% per annum) or the maximum rate permitted by law, whichever is lower. Maple Slice reserves the right to suspend access to the Platform if payment is more than fifteen (15) days overdue, upon providing five (5) business days' written notice.
Maple Slice commits to a Platform availability of 99.5% measured on a monthly basis ("Uptime Commitment"). Availability is calculated as: (Total minutes in month – Downtime minutes) / Total minutes in month × 100.
The Uptime Commitment does not include downtime resulting from:
If Maple Slice fails to meet the Uptime Commitment in any given month, the Client is entitled to service credits as follows:
| Monthly Uptime Percentage | Service Credit |
|---|---|
| 99.0% – 99.49% | 5% of monthly fee |
| 95.0% – 98.99% | 10% of monthly fee |
| 90.0% – 94.99% | 20% of monthly fee |
| Below 90.0% | 30% of monthly fee |
Service credits must be requested within thirty (30) days of the end of the affected month and will be applied to subsequent invoices. Service credits are the Client's sole and exclusive remedy for failure to meet the Uptime Commitment.
The Platform, including all software, algorithms, user interfaces, documentation, trademarks, and related intellectual property, is and remains the exclusive property of Maple Slice. Nothing in these Terms transfers any ownership of Maple Slice's intellectual property to the Client.
The Client retains all ownership rights in Client Data. The Client grants Maple Slice a limited, non-exclusive license to use, process, and store Client Data solely for the purpose of providing the Services. Upon termination of the Service Agreement, Maple Slice will make Client Data available for export for a period of thirty (30) days, after which it may be deleted.
Maple Slice may use anonymized and aggregated data derived from Client Data for purposes of improving the Platform, generating industry benchmarks, and conducting research, provided that such data cannot be used to identify the Client, its employees, or its customers.
For Packaging Services, the Client warrants that it has the right to use all logos, artwork, and designs submitted for printing on custom packaging. The Client indemnifies Maple Slice against any claims arising from the use of Client-provided artwork.
Each party agrees to maintain the confidentiality of the other party's confidential information and to use it only for the purposes of performing its obligations under these Terms. Confidential information does not include information that is publicly available, independently developed, or rightfully received from a third party without restriction.
Confidentiality obligations survive termination of these Terms for a period of three (3) years.
Maple Slice will process personal information in accordance with our Privacy Policy and applicable privacy legislation, including PIPEDA. The Client acknowledges and agrees that:
Maple Slice warrants that:
EXCEPT AS EXPRESSLY SET FORTH IN SECTION 9.1, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." MAPLE SLICE DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. MAPLE SLICE DOES NOT WARRANT THAT THE PLATFORM WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
MAPLE SLICE DOES NOT GUARANTEE THE ACCURACY OF GPS DATA, ROUTE CALCULATIONS, OR DELIVERY TIME ESTIMATES. THE CLIENT ACKNOWLEDGES THAT THESE FEATURES ARE DEPENDENT ON THIRD-PARTY DATA SOURCES AND ENVIRONMENTAL FACTORS BEYOND MAPLE SLICE'S CONTROL.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
The limitations in this section do not apply to liability arising from (a) Maple Slice's gross negligence or willful misconduct, (b) breach of confidentiality obligations, or (c) indemnification obligations.
Maple Slice shall indemnify, defend, and hold harmless the Client from and against any third-party claims that the Platform infringes any Canadian intellectual property rights, provided that the Client promptly notifies Maple Slice of such claim and cooperates in the defence.
The Client shall indemnify, defend, and hold harmless Maple Slice from and against any third-party claims arising from (a) the Client's use of the Services in violation of these Terms, (b) the Client's failure to comply with applicable laws, or (c) Client-provided artwork or content used in Packaging Services.
These Terms are effective as of the date the Client first accesses the Services and continue for the duration specified in the Service Agreement. Platform subscriptions automatically renew for successive periods of the same length unless either party provides written notice of non-renewal at least thirty (30) days before the end of the current term.
Either party may terminate the Service Agreement immediately upon written notice if the other party materially breaches these Terms and fails to cure such breach within thirty (30) days of receiving written notice of the breach.
Either party may terminate a month-to-month subscription with thirty (30) days' written notice. Annual subscriptions may be terminated early subject to an early termination fee equal to the remaining months' fees at a 50% discount.
Upon termination: (a) the Client's access to the Platform will be suspended; (b) Client Data will be available for export for thirty (30) days; (c) all outstanding fees become immediately due and payable; (d) each party shall return or destroy the other party's confidential information.
Custom printed pizza boxes have a minimum order quantity (MOQ) of 500 units per size per design. Insulated delivery bags have a MOQ of 25 units. Standard (unprinted) packaging may be ordered in smaller quantities.
The Client must approve a digital proof before production of custom-printed packaging begins. Maple Slice is not responsible for errors in artwork approved by the Client. Colour variations of up to 10% from digital proofs are considered within acceptable industry tolerance.
Packaging orders are shipped FOB origin from our Vaughan, Ontario warehouse. Estimated lead times are 10–14 business days for custom-printed boxes and 5–7 business days for standard items. The Client must inspect shipments within five (5) business days of receipt and report any defects or discrepancies. Claims not made within this period are waived.
Custom-printed packaging is non-returnable except in cases of manufacturing defects or errors attributable to Maple Slice. Standard (unprinted) items may be returned within thirty (30) days in original condition, subject to a 15% restocking fee.
Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government actions, labour disputes, supply chain disruptions, internet or telecommunications failures, or power outages. The affected party shall provide prompt notice and use commercially reasonable efforts to mitigate the impact.
These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of laws principles.
The parties agree to first attempt to resolve any dispute arising out of or in connection with these Terms through good faith negotiation. If the dispute is not resolved within thirty (30) days, either party may submit the dispute to binding arbitration administered by the ADR Institute of Ontario under its Arbitration Rules. The arbitration shall take place in Toronto, Ontario, and shall be conducted in English. The arbitrator's decision shall be final and binding.
Notwithstanding Section 15.2, either party may seek injunctive or other equitable relief from the Ontario Superior Court of Justice for any actual or threatened breach of confidentiality or intellectual property rights.
These Terms, together with the applicable Service Agreement and any purchase orders, constitute the entire agreement between the parties regarding the subject matter hereof and supersede all prior agreements, representations, and understandings.
If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
The failure of either party to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
The Client may not assign these Terms without the prior written consent of Maple Slice. Maple Slice may assign these Terms in connection with a merger, acquisition, or sale of all or substantially all of its assets.
All notices under these Terms shall be in writing and delivered by email (with confirmation of receipt), registered mail, or courier to the addresses specified in the Service Agreement.
The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between the parties.
Sections 6 (Intellectual Property), 7 (Confidentiality), 8 (Data Protection), 9.2 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), and 15 (Governing Law) shall survive termination of these Terms.
For questions about these Terms of Service, please contact:
Legal Department
Maple Slice Logistics & Supply Ltd.
45 Sheppard Avenue East, Suite 900
Toronto, ON M2N 5W9
Canada
Email: legal@mapleslicelogistics.ca
Phone: (416) 637-4182
Maple Slice Logistics & Supply Ltd. · BN: 734829105RC0001 · Ontario Corporation